Terms of Use and Privacy Policy

TERMS OF USE OF GOODS AND PRIVACY POLICY IN THE
www.laserart.lv
ONLINE SHOP

Concepts
1. Terms – these “Terms of Use of the Goods and Privacy Policy in the www.laserart.lv online shop” with full address www.laserart.lv, which apply to each purchase made by the Buyer at www.laserart.lv and each purchase agreement between the Buyer and the Seller. These Terms were last updated on 14 June 2022. The official language is used in the Terms or in any Agreements concluded between the Seller and the Buyer.
2. Seller – an entrepreneur who offers and sells goods to consumers. Entrepreneur LaserArt SIA, reg. No. 40203418674, Voleru iela 2, Riga, LV-1007. Seller's contact information is provided in the “Sending Information” section.
3. Buyer – a capable natural or legal person.
4. Parties – the Buyer and the Seller together.
5. Personal data – any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as his/her name, surname, identification number, location data, online identifier or one or more factors of physical, physiological, genetic, mental, economic, cultural or social identity characteristic of that natural person.
6. Purchase and sale agreement – a purchase and sale agreement concluded between the Buyer and the Seller, which is considered concluded from the moment of placing the order. The terms of the Purchase and sale agreement are deemed to be identical to the provisions of these Terms and the Parties at all times comply with the provisions of the Purchase and sale agreement in accordance with these Terms.
7. Order – an order of goods, which includes all goods that the Buyer wishes to purchase from the Seller and which are specified in the same order.
8. Delivery of goods – delivery of goods to the address specified by the Buyer by courier and/or a person authorised by the Seller.
9. Return of goods – acceptance of goods back at the office/warehouse specified by the Seller.
10. Personal Data Processing (Privacy) Policy – a document developed and approved by the Seller in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), which contains the basic rules for the collection, storage, processing and keeping of personal data using the website platform of the online shop www.laserart.lv.

GENERAL PROVISIONS
1. By registering in the www.laserart.lv system, the Buyer confirms that before purchasing the goods and concluding the Purchase and sale agreement with the Seller, he/she has carefully read the Terms of purchase and sale, Personal Data Processing Policy, Data Protection and Privacy Policy, application of the goods warranty and return terms and marks the above with a tick next to the sentence “I have read the terms of purchase and sale of goods at www.laserart.lv and agree to them”. The Terms approved in this way are a legal document binding on the Parties, which determines the Personal Data Processing Policy, the rights and obligations of the Buyer and Seller, the conditions of purchase and payment of goods, the procedure for delivery and return of goods, liability of the Parties and other terms related to the purchase and sale of goods at www.laserart.lv.
2. By approving the Terms, the Buyer agrees that the instructions for use of the ordered goods will be delivered to him/her together with the goods. All the most important information about the product and its properties is provided in the product description on the website www.laserart.lv. If the ordered goods are not provided with descriptions or mandatory information about the goods, the Buyer has the right to contact electronically by writing to info@laserart.lv and the Buyer will be provided with instruction for the goods and other requested information about the goods and/or in connection with the execution of the Order, which he/she will receive in the specified e-mail.
3. The Seller reserves the right to amend these Terms, including, but not limited to, in relation to:
  1. amendments to the payment terms;
  2. amendments to applicable legal acts;
  3. errors made.
4. Each time when the Goods are ordered, for the purpose of concluding the Agreement between the Seller and the Buyer, the version of the Terms that is valid on the day of concluding the Agreement shall be valid.

GOODS
1. The ordered goods are made directly for the Buyer by standard or individual order.
2. The Seller has the right to determine the minimum and/or maximum order quantity for a specific product in one order.
3. All relevant information about the goods and their properties is given in the description of goods at www.laserart.lv.

ORDERING GOODS
1. The Buyer of the www.laserart.lv online shop has the right to order goods by registering online on the website www.laserart.lv (creating an account on the website www.laserart.lv) and providing all the necessary data for the execution of a standard or individual order.
2. Confirmation of the order of goods is the moment of concluding a remote electronic Purchase and sale agreement.
3. The procedure for ordering Goods specified by the Seller provides the Buyer with an opportunity to check and correct errors before submitting the final order. The Buyer must carefully read and check the submitted order at each stage of placing the order.

CONCLUSION OF A PURCHASE AND SALE AGREEMENT
1. The Purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment the Buyer has selected the goods or service in the e-shop and placed them in his/her shopping cart, indicated the delivery address, read these Terms, clicked on the purchase confirmation button, confirmed his/her order and, upon receipt of the invoice, has paid for the order, which remains valid until the full fulfilment of obligations under this agreement. If the Buyer does not agree with all or only a part of the Terms, then the order is not placed.
2. The Buyer selects the goods or service after filling in the shopping cart and fulfilment of all orders-steps, the last step by choosing and confirming the payment method, by submitting the order and paying for it. The moment of approval of the purchase is considered to be the conclusion of the Purchase and sale agreement between the Buyer and the Seller. After the payment the Buyer is informed about the confirmation of the order by sending a notification to the e-mail specified by the Buyer.

If the Order is not paid, the agreement is considered not concluded. The Seller has the right to contact the Buyer using the telephone number or e-mail address specified in the order, based on the concluded agreement or resolving any uncertainties related to the performance of the agreement.

1. The amount of the Goods to be ordered must be not less than 20.00 (twenty) euros.
2. By concluding the Agreement, the Buyer agrees that an electronic VAT invoice with the purchase information will be sent to the specified e-mail address at the time of purchase.
3. Each agreement (order) concluded between the Buyer and the Seller is registered and stored in the online shop database at www.laserart.lv for an unlimited period of time. The information about the Buyer requested by the Seller is processed and all excess information about the Buyer is destroyed.

RIGHTS OF THE BUYER
1. The Buyer has the right to purchase goods and order services at www.laserart.lv in accordance with these Terms.
2. The Buyer has the right to cancel the order within 3 hours after order confirmation and payment by sending a request to info@laserart.lv.
3. The Buyer has the right to withdraw from the Agreement in accordance with the procedures specified in these Terms.
4. The Buyer has the right to return the purchased goods in accordance with the procedures specified in these Terms.
5. The Buyer has other rights specified in these Terms, the Personal Data Processing Policy and the legal acts of the Republic of Latvia.

OBLIGATIONS OF THE BUYER
1. The Buyer, when using www.laserart.lv, must fulfil his/her obligations, comply with these Terms, the Personal Data Processing Policy and must not violate the legal acts of the Republic of Latvia.
2. The Buyer must read the description of the goods before placing the order; must accept in accordance with the procedures specified in these Terms; must pay for the ordered goods by prepayment in accordance with the invoice.
3. The Buyer, having purchased the goods, undertakes to follow all the methodological instructions of the Seller and to use the goods in strict accordance with the provided instruction for use. Otherwise, the Seller is not responsible for damage to the goods, the level of security of the goods and does not give any warranty from the Manufacturer.
4. The Buyer is obliged to reimburse the Seller for the expenses for the production of the standard or individual Order (production of the goods).
5. In case of exercising the right of withdrawal, the Buyer must cover the costs related to the return of the goods. The maximum costs could be around 200.00 (two hundred) euros.
6. The Buyer undertakes to comply with all the Terms and the requirements of the legal acts of the Republic of Latvia.

RIGHTS OF THE SELLER
1. The Seller has the right to cancel the Buyer's order without prior notice if the Buyer has not made the payment within 3 (three) working days after the date of payment specified in the invoice.
2. The Seller has the right to change, suspend or terminate certain functions of the www.laserart.lv website or change the layout and functionality of the elements of the www.laserart.lv website, change the descriptions of services and products.
3. The Seller has the right to change these Terms at its own discretion by announcing it on the website of the online shop. The change takes effect upon notification and is effective for all transactions entered into after the publication of this notice.
4. The Seller has the right to suspend or terminate the operation of the www.laserart.lv website. In this case, the Buyer's orders must be completed and accepted, but new orders are not accepted.
5. If the Buyer tries to harm the operation or stable activity of the online shop in any way, the Seller may restrict, suspend (terminate) the Buyer's access to the online shop without prior notice and is not liable for any losses of the Buyer for this reason.
6. The text and graphic information of the website, which is protected in accordance with the Copyright Law of the Republic of Latvia, may be copied and printed (except for information belonging to third parties). However, when publishing the content or part of the content of the website (citation), it is mandatory to indicate the primary source of information (i.e., the website and the author).
7. The Seller, using the website platform of the online shop www.laserart.lv, communicates with the Buyer using the details specified in the order.
8. The Seller has other rights provided for in the Terms and the legal acts of the Republic of Latvia.
9. If the Buyer has cancelled the Order in accordance with Clause 6.2 of these Terms, but the Seller had accepted the Order in production, then the Seller is entitled to deduct from the Buyer a compensation fee for the delivery of materials and use of labour resources related to the execution of the Order.

OBLIGATIONS AND WARRANTIES OF THE SELLER
1. The Seller undertakes to acknowledge receipt of the order upon receipt of the order; to execute the Buyer's orders upon receipt of payment in accordance with the procedures specified in these Terms.
2. The Seller undertakes to observe the Buyer's privacy, to process the Buyer's Personal data only in accordance with the procedures specified in the Terms, the Personal Data Processing Policy and the legal acts of the Republic of Latvia and the European Union.
3. In accordance with the provisions of the Terms, the Seller undertakes to deliver the ordered Goods to the Buyer and to accept the standard goods returned from the Buyer.
4. The Seller undertakes to fulfil the other obligations imposed on it by the Terms and the legal acts of the Republic of Latvia.
5. The Seller guarantees the quality of the goods.
6. The Seller is not responsible for the fact that the size, shape, colour or other parameters of the goods that are sold in the online shop may not correspond to the actual size, shape, colour or other parameters of the goods due to the characteristics of the display used by the Buyer or other technical reasons beyond the Seller's control. The images of the goods are for illustrative purposes only and may be used for display purposes. The colours, inscriptions, parameters, dimensions, functions and/or any other characteristics of the original products may look different from reality due to their visual characteristics.
7. The packaging of the goods may differ from what is shown in the images provided in the online shop.

GOODS PRICES, PAYMENT PROCEDURE AND TERMS
1. All prices of goods are indicated, including value added tax in the amount specified in the legal acts (21%). By confirming the order in accordance with the shopping cart, the Buyer agrees to pay the valid price of the goods.
2. In addition to the price of the goods, the Buyer pays for the delivery service of the goods, if a fee is set for the specific method of delivery. By confirming the order in accordance with the shopping cart, the Buyer agrees to the amount and payment of the valid delivery price (if any for the specific method of delivery) indicated therein. The Buyer is obliged to cover the Seller's expenses for delivery in the amount of the delivery service price even if the goods have not been delivered (handed over) to the Buyer due to his/her fault (including absence at an agreed place/time) as well as the cost of re-delivery, if agreed by the Parties.
3. Payment for the goods and the selected delivery service is made by the Buyer using an internet bank transfer or payment card.
4. The terms of payment for the goods may depend on the method of delivery chosen by the Buyer and the Seller has the right to change them unilaterally.
5. Payment for the purchase price of the goods is confirmed by internet bank transfer. The day of payment is considered to be the day when the payment is received in the Seller's bank account.
6. Upon receipt of payment, the Seller confirms the production of orders for the goods.
7. The production time of the goods depends on the type of order: the production time of the standard order is set from 3 to 5 working days; the production time of the individual order is up to 10 working days.

DELIVERY AND RECEIPT OF GOODS
1. When ordering the Goods, the Buyer undertakes to indicate the exact place of delivery of the goods and to choose one of the methods of delivery of the goods, that is:
  1. at the choice of the Buyer, the delivery of the Goods at the expense of the Buyer is carried out through DPD, in accordance with the delivery prices in force at that time. The delivery price is automatically offered and depends on the place of delivery of the goods and the weight of the cargo.
2. The Seller delivers the goods in accordance with the delivery time of the goods specified in these Terms of delivery of the goods. By approving these Terms, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the delivery time and other conditions.
3. At the time of delivery of the goods, the Buyer or a third party specified by the Buyer is obliged to check the condition of the packaging of the shipment together with the representative of the transport company (courier). If the Buyer finds that the shipment is damaged, the Buyer is obliged to:
  1. indicate it to the courier who delivered the Product;
  2. note in the delivery document of the shipment that the packaging is damaged and to fill in the Packaging damage (inspection) report together with the courier;
  3. inspect the Goods inside the packaging and, if they are damaged, record the damage with photographs. Photographs will be required for the Goods return procedure for the delivery of a non-compliant Goods;
  4. If the Buyer finds that the delivered goods are damaged (damaged, scratched or otherwise externally damaged) and/or the complete set of the goods (items of goods) is not incomplete, the Buyer must note this in the document of delivery and acceptance of the goods and in the presence of a courier. If the Buyer fails to perform these actions, the Seller is released from liability for damage to the goods, if the occurrence of such damage is not due to factory defects, as well as liability for non-conformities of the complete set of the goods only if such non-conformities can be identified during external inspection of the goods.
  5. if the packaging of the Goods is not damaged, it is not necessary to inspect the Goods in the presence of a courier.
4. After the Buyer or a third party has signed the document of delivery and acceptance of the goods, it is considered that the Goods have been transferred in a proper condition and have no damages, the occurrence of which is not related to the defect of the factory, as well as there are no non-conformities of the complete set of the goods (items of goods) (such as can be determined during the external inspection of the goods).
5. When ordering more than one item of Goods, they can be delivered at different times, as they are transported from different warehouses. No additional transport fee is charged for this. If several Goods with different delivery times are ordered, the total delivery time of the Goods is determined by the longest delivery time.
6. The Seller is released from liability for violation of the delivery time of the goods if the goods have not been delivered to the Buyer or have not been delivered on time due to the fault of third parties unrelated and/or independent of the Seller or due to circumstances beyond the Buyer's control.
7. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer.
8. If, in accordance with Clause 11.1 of the Terms, the Buyer does not take the goods within the specified time or the goods fail to be delivered to the Buyer and the Buyer has paid for the goods and their delivery, the representatives contact the Buyer to agree on another time and/or method of delivery. Additional expenses for the delivery of the goods are paid by the Buyer.
9. Ownership of the Goods passes to the Buyer from the moment the courier hands over the Goods to the Buyer. The risk of accidental loss of or damage to the Goods passes to the Buyer when the Buyer or a third party other than the carrier (courier) specified by the Buyer has received the Goods. If the carrier of the Goods is chosen by the Buyer and the Seller did not offer such a delivery option, the risk specified in this section passes to the Buyer from the moment the Goods are handed over to the carrier.
10. If the Buyer accepts the shipment and signs the documents, it is assumed that the shipment has been delivered in a proper manner.
11. Upon delivery and transfer of the Goods to the address specified by the Buyer, it is assumed that the Goods have been transferred to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or any third party who accepted the Goods at the specified address. If the Goods are not delivered on the planned day of delivery of the Goods, the Buyer immediately, but not later than on the next day after the planned day of delivery of the Goods, informs the Seller thereof.
12. If the Goods will be accepted by a person other than the Buyer, the Buyer is obliged to indicate the data of the person accepting the Goods by filling in the delivery information of the order.
13. Upon acceptance of the Goods, a valid identity document must be presented in order for the Buyer to be properly identified. If the Buyer cannot accept the Goods himself/herself, but the Goods have been delivered to the address specified by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the Goods to an unsuitable person.

PRICE OF GOODS AND DELIVERY COSTS
1. The prices of the Goods are indicated in the online shop. The Seller makes every reasonable effort to ensure that the prices of the Goods at the time the Buyer places the order are correct. If the Seller notices that there are inaccuracies in the prices of the Goods, Clause 12.5 of these Terms is applied.
2. The prices of the Goods may change, but such changes will not affect the already concluded Agreements.
3. The prices of the Goods are indicated, including VAT (where applicable) in the amount applicable at the particular time in the Republic of Latvia. In the event that the VAT rate changes in the period from the date of order to the date of delivery, the price may change taking into account the change in the amount of VAT, unless the Buyer paid for the Goods in full before the change in VAT rate came into force. The Seller informs the Buyer in writing about such price changes and provides the Buyer with the opportunity to purchase the Product at a price that has been adjusted to take into account the changed VAT rate or to cancel the order. The order is not executed until the Buyer's reply is received. In case the Buyer cannot be contacted using the contact details indicated by him/her, it is assumed that the order has been cancelled and the Buyer is informed about it in writing.
4. In case the Seller finds that the price of the Goods is indicated incorrectly, the Seller informs the Buyer thereof by e-mail or other means of communication (telephone or SMS) and cancels the order. If the Buyer wants to buy the same Goods for the new correctly indicated price, he/she must order it again.

WARRANTY AND BUYER'S RIGHTS IN CASE OF NON-COMPLIANT GOODS
1. Defects in the Goods are eliminated on the basis of the procedure established in these Terms and taking into account the requirements of the applicable legal acts of the Republic of Latvia.
2. The Buyer, who wishes to submit a complaint regarding low-quality Goods, may do so by e-mail info@laserart.lv;
3. Only goods that do not comply with the design, size and/or color indicated on the website are considered to be the low-quality Goods.
4. When the Buyer detects the low-quality Goods in accordance with Clause 11.1 of the Terms and submits a complaint, he/she must provide the following information:
  1. invoice and order number for the Goods. If possible, the Buyer attaches an invoice so that the Seller can review the Buyer's complaint as soon as possible;
  2. the defect of the Goods, signs of damage or missing part must be indicated;
5. other evidence must be provided, such as a photograph of the Goods, a photograph of the low-quality place (if it is a mechanical damage and it is possible to take a photograph of it), a photograph of the packaging of the Goods, etc.
6. When reviewing the complaint, a reply is provided within 15 (fifteen) days from the date of receipt of the complaint. If, for objective reasons, it is not possible to provide a reply to the Buyer's complaint within the said term, the Seller immediately informs the Buyer about that in writing, indicating a reasonable term within which the reply will be provided, as well as substantiates the need for such an extension.

RESPONSIBILITY
1. The Buyer is responsible for the actions performed through the online shop, including, but not limited to, the accuracy of the data provided in the shopping cart. The Buyer is responsible for the consequences of errors or inaccuracies in the data provided in the registration form.
2. By filling in the information in the shopping cart in the online shop, the Buyer is responsible for storing his/her connection data and (or) transferring them to third parties. If the services provided in the online shop are used by third parties connected to the online shop using the Buyer's connection data, the Seller considers such person as the Buyer and the Buyer is liable for all activities of such third party performed in the online shop.
3. The Seller is released from any liability to the extent not contrary to applicable legal acts in cases where the loss occurs due to the fact that the Buyer, not taking into account the recommendations of the Seller and his/her obligations, is not familiar with these Terms, this Privacy Policy and other documents specified in the Terms, although such opportunity was provided.
4. The Buyer is obliged to ensure the secure storage of the data of his/her connection to the online shop and not to disclose them, as well as to ensure that the data are known only to the Buyer and are used only by him/her, as well as not to transfer them or in any other way create an opportunity for other persons to get acquainted with these data or use them. If there is a suspicion that the connection data may have been found out by another person, the Seller must be notified immediately, as well as the Seller must be immediately informed about the violation or disclosure of the connection data to the online shop. All actions performed using the Buyer's identification code shall be deemed performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.
5. The Parties are liable for the violation of the Agreement concluded using the online shop in accordance with the procedures specified in the legal acts of the Republic of Latvia.
6. In the event that the Seller violates the provisions of these Terms, it is liable for any

damage or loss incurred by the Buyer as a result of the foreseeable consequences of the violation of these Terms. Damage or loss is considered foreseeable if it is an obvious consequence of the Seller's violation or if the Seller and the Buyer were aware of such damage or loss at the time of concluding the Agreement.

1. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyers access these websites using a link in the Seller's online shop.

RIGHT OF WITHDRAWAL
1. Except for the following cases, the Buyer, who is a consumer within the meaning of regulatory enactments, may exercise the right of withdrawal and unilaterally withdraw from the purchase of the goods specified in the order within 14 days from the date of mutual signing of the deed of acceptance and transfer (if the Buyer has ordered several goods in one order, which are delivered separately, – from the day when the deed of acceptance and transfer for the last goods is signed; if the goods consisting of several batches or parts are delivered, – from the day when the deed of acceptance and transfer for the last batch or part of the goods is signed; for agreements for the regular delivery of goods, – from the day when the deed of acceptance and transfer for the first goods is signed), submit or express a “notice of exercise of the right of withdrawal” in a free form, indicating the reasons for return, as well as the his/her account number to which he/she wants to receive money for the returned goods.
2. The Buyer cannot exercise this right if the Buyer is not a consumer.
3. The Buyer notifies about the withdrawal from the purchase agreement in one of the following ways: by sending the notice of the exercise of the right of withdrawal to e-mail info@laserart.lv or by sending the notice of the exercise of the right of withdrawal to the address of LaserArt SIA, reg. No. 40203418674, Voleru iela 2, Riga, LV-1007. The deadline is met if the Buyer sends the notice of the exercise of the right of withdrawal to the Seller before the expiry of the right of withdrawal. It is the Buyer's responsibility to prove the exercise of the right of withdrawal.
4. The Buyer, as a consumer, may exercise the right of withdrawal and unilaterally withdraw from the agreement within 14 days, covering costs referred to in Section 12, Paragraphs seven, nine and eleven of the Consumer Rights Protection Law, as well as in Paragraph 23 of Cabinet Regulation No. 255 of 20 May 2014 “Regulations Regarding Distance Contracts”:
  1. if the service is provided, – from the day of conclusion of the agreement;
  2. if the goods are purchased, – from the day when the consumer or a third party other than the carrier and indicated by the consumer has acquired possession of the goods;
  3. if the consumer has ordered several goods in one order, which are delivered separately, – from the day when the consumer or a third party other than the carrier and indicated by the consumer has acquired possession of the last goods;
  4. if the goods consisting of several batches or parts are delivered, – from the day when the consumer or a third party other than the carrier and indicated by the consumer has acquired possession of the last batch or part of the goods;
  5. for agreements for the regular delivery of goods, – from the day on which the consumer or a third party other than the carrier and indicated by the consumer acquires possession of the first goods.
5. If the goods have been delivered using parcel terminal services, the Buyer, who is a consumer within the meaning of regulatory enactments, may exercise the right of withdrawal and unilaterally withdraw from the purchase of the goods specified in the order within 14 days after the Buyer has taken the goods from the parcel terminal.
6. The Buyer sends the goods to be returned in full complete set back to the Seller at his/her own expense to the address of LaserArt SIA, reg. No. 40203418674, Voleru iela 2, Riga, LV-1007 or hands them over to the Seller without undue delay, but not later than within 14 days after sending the notice on the exercise of the right of withdrawal. The deadline is met if the Goods are returned before the 14-day deadline.
7. The Seller has the right to withhold the refund of the amount of money paid by the consumer in accordance with the purchase agreement until the Seller has received the Goods or the Buyer has submitted confirmation that the Goods have been sent back, whichever is earlier.
8. The Buyer bears the direct costs of returning the goods.
9. The Seller undertakes to return the money to the Buyer within 15 working days to the bank account specified in the notice on the exercise of the right of withdrawal.

If the order was paid with a payment card, the money is returned to the account from which the payment was made.

1. When exercising the right of withdrawal, the consumer is responsible for the use of the goods in excess of that intended for inspection, for such use of the goods during the period of the exercise of the right of withdrawal which is not compatible with the principle of good faith, as well as for the reduction in the value, quality and safety of the goods. The Seller has the right not to return the money for the goods returned with defects. The Seller is not responsible for shipments that the Buyer has sent incorrectly packaged, with incorrectly indicated address, as well as if the shipments are lost or damaged during transportation.
2. If the consumer exercises the right of withdrawal after submitting a request to the service provider in accordance with Paragraph 18 of Cabinet Regulation No. 255 of 20 May 2014 “Regulations Regarding Distance Contracts”, the consumer pays to the service provider an amount that, in relation to full performance of the agreement, is proportionate to the part of the agreement performed at the time the consumer informs the service provider of the exercise of the right of withdrawal. That amount is calculated on the basis of the final price specified in the agreement. If the final price is excessive, the amount to be paid by the consumer is calculated on the basis of the market value of the part of the agreement performed.
3. In case the Goods were delivered to the Buyer after withdrawal from the Agreement, the Buyer is obliged to return the Goods to the Seller immediately.
4. The Buyer cannot exercise the right of withdrawal if:
  1. The Goods are damaged and the occurrence of such damage is not related to the factory defect and/or to what is specified in Clause 13.3 of the Terms.
  2. The Goods are produced according to the Buyer's instructions or are clearly personalised, as well as in other cases specified in Paragraph 22 of Cabinet Regulation No. 255 of 20 May 2014 “Regulations Regarding Distance Contracts”.

PROCESSING OF PERSONAL DATA
1. The Seller processes Buyer's personal data in accordance with the Privacy Policy. Due to the fact that the Privacy Policy sets out important provisions of the Terms, the Buyer must read it carefully and make sure that all the provisions of the Privacy Policy are understandable and acceptable to the Buyer.

PRIVACY POLICY
1. The personal data controller of the single platform of websites is LaserArt SIA, which determined the provisions of the privacy policy of the online shop www.laserart.lv that regulate the basic principles and procedures that must be followed
2. The Buyers' data in the online shop platform will be processed in accordance with the realisation of legal interests, fulfilment of obligations specified in regulatory enactments, fulfilment of contractual obligations, provision of public information, as well as other previously envisaged purposes, observing the principles governing the processing of personal data contained in Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) (hereinafter referred to as GDPR).
3. The registration rules of the online shop www.laserart.lv collect and use the data of natural persons (name, surname, address, telephone number, e-mail address and other information included in the shopping cart of www.laserart.lv) in order to:
  1. process and confirm the Buyer's order;
  2. solve problems related to the order or its delivery;
  3. fulfil other obligations under the agreement.
4. Personal data are managed in accordance with security measures, protecting information from unauthorised destruction, disclosure to third parties or other illegal activities.
5. the Seller has the right to use other data that do not correspond to personal data, such as data related to the goods purchased by the Buyer, for statistical purposes. The data collection process does not reveal the identity of the Buyer.
6. The Seller needs complete, detailed and up-to-date information about the Buyer in order to carry out its activities effectively.
7. Processing of personal data: in accordance with these Terms, the Buyer agrees to the use of personal data when using the website of the online shop.
8. Final provisions. These privacy policy provisions apply to the law of the Republic of Latvia. All disagreements arising from non-compliance with the laws are resolved through negotiations. If no agreement is reached, disagreements are resolved in accordance with the procedures specified in the laws of the Republic of Latvia.
9. The Buyer has the right to withdraw consent at any time (if requested and provided) for the collection, processing and use of his/her personal data. The personal data controller of the online shop platform will evaluate the Buyer's claims in accordance with his/her legal interests. If personal data are no longer needed for the processing purposes specified above, they will be deleted.
10. The controller of the online shop platform is responsible and processes personal data by means that must prevent the misuse, unauthorised disclosure or alteration of personal data.
11. The online shop platform uses cookies to provide information about visitor activity, page views, sources and time spent on the site. This information is obtained to improve the convenience and interest of website visitors to ensure that Buyers receive the best possible service. The processing of personal data is carried out as little as possible, only for the achievement of the purpose of processing.
12. We store personal data on websites only for as long as is necessary for the purposes for which they were collected. The processors of the personal data of the single platform of websites who have access to these data have been trained to handle them in accordance with the regulatory data security regulations.
13. Personal data are stored for as long as there is a legal obligation to store personal data. At the end of the data retention period, the data are securely deleted or depersonalised so that they can no longer be linked to the data subject.
14. Personal data held by the single platform of websites shall be considered as restricted information and shall be disclosed to third parties only in the cases, in accordance with the procedure and to the extent specified by legal acts or concluded agreements. When transferring personal data to the contractual partners of the Single platform of websites (independent controllers), additional provisions regarding the processing of personal data are included in the agreements.
15. Data subjects have the right to submit complaints regarding the use of personal data to the Data State Inspectorate (www.dvi.gov.lv), if the subject considers that the processing of his/her personal data violates his/her rights and freedoms in accordance with the applicable regulatory enactments.

SENDING INFORMATION
1. The term “in writing” used in the Terms also includes e-mail.
2. In order to contact the Seller in writing or in case the Terms provide for the Buyer's obligation to contact the Seller in writing, the Buyer sends an e-mail to the Seller to info@laserart.lv or contacts it by ordinary letter addressed to LaserArt SIA, reg. No. 40203418674, Voleru iela 2, Riga, LV-1007.
3. The Seller sends all notices to the Buyer to the e-mail address specified in the Buyer's purchase form.

OTHER PROVISIONS
1. These Terms apply to any Agreement concluded between the Seller and the Buyer together with the documents expressly specified in the Terms. Any deviations from these Terms are valid only if they are drawn up with a written document.
2. The Buyer, taking into account the legal acts of the Republic of Latvia, has certain rights related to the Goods of substandard quality. Nothing in provisions of these Terms shall be construed to restrict or limit the exercise of such rights.
3. The Seller has the right to transfer its rights and obligations under the Agreement to a third party or parties, but the transfer of such rights and obligations will not affect the rights of the Buyer and the obligations of the Seller under these Terms. In case of such transfer, the Seller will inform the Buyer by providing information about the transfer in the online shop.
4. The Buyer has no right to transfer all or part of the rights or obligations arising from these Terms to a third party or parties without the written consent of the Seller.
5. If any provision of these Terms is recognised illegal, invalid or unenforceable by a court, other provisions of these Terms remain in force and are applicable in full. Any provision of these Terms that is recognised illegal, invalid or unenforceable only in part or to a certain extent will remain in force to the extent that it has not been recognised unlawful, invalid or unenforceable.
6. Unless otherwise specified in these Terms, any delay by the Seller in exercising its rights under this Agreement does not mean the release of the Buyer from the fulfilment of obligations or the waiver of these rights, but the separate or partial fulfilment of any obligation or the separate or partial exercise of any right does not mean that these obligations do not have to be fulfilled or these rights cannot be exercised in the future.
7. The regulatory enactments of the Republic of Latvia shall apply to these Terms and the relations between the Parties in accordance with these Terms (including the issues of conclusion, validity, application and termination of the Agreement) and they shall be interpreted on the basis of the regulatory enactments of the Republic of Latvia.
8. Any dispute, discrepancy or claim arising from or related to these Terms, their violation, termination or validity shall be finally settled in accordance with the procedures specified in the regulatory enactments of the Republic of Latvia.
9. Disputes between the Buyer and the Seller shall be resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer's complaint or the Buyer does not agree with the solutions offered by the Seller and determines that his/her rights or interests were violated, the Buyer may submit a complaint to the Consumer Out-of-Court Dispute Resolution Commission located at Brīvības iela 55, Riga, Latvia, LV-1010, which resolves consumer disputes (more information on dispute resolution is available at http://www.ptac.gov.lv/lv).